Last Updated: June 13, 2026
Thank you for choosing Skone Enterprises. As a supplier of agricultural grains and commodities (including Makhana, Maize, Wheat, Paddy, Rice, Bajara, DDGS, and Gluten), our refund and cancellation policy reflects the bulk commercial nature of our transactions.
1. Order Cancellation Policy
Orders for bulk agricultural commodities involve logistics scheduling and packaging. Therefore, cancellation parameters are as follows:
- Before Processing & Dispatch: Cancellation of orders is allowed within 24 hours of placing the order, or before packaging and logistics preparation has initiated, whichever is earlier. A full refund (excluding bank transaction charges) will be issued.
- After Dispatch: Once goods have been handed over to the shipping carrier or dispatched from our facility in Kursela, Katihar, the order cannot be cancelled under any circumstances.
2. Return & Refund Policy
Due to the perishable and agricultural nature of our products, goods are generally non-returnable and non-refundable once delivered, except in specific situations outlined below:
- Specification Mismatch: If the delivered grains do not match the grade, moisture levels, or specifications mutually agreed upon in the commercial contract/invoice, you must report this within 48 hours of delivery.
- Transit Damage (if logistics managed by us): If the goods are damaged in transit and the transport was arranged/managed by Skone Enterprises, you must document the damage (photos/videos) on the delivery receipt and notify us immediately (within 24 hours).
3. Process for Return & Quality Disputes
If you experience any quality disputes or specification mismatches, please follow these steps:
- Send an email to sanjeevkanand1@gmail.com with your Invoice Number, photographs/videos of the consignment, and third-party laboratory quality testing reports (if applicable).
- Our quality analysis team will review the claim within 3-5 business days.
- If the claim is verified and approved, we will arrange for replacement of the grains or process a partial/full refund depending on the mutual agreement between both parties.
4. Refund Timeframe
Once a refund is approved, it will be processed and credited back to your original payment method/bank account within 7 to 10 working days, subject to standard banking clearing cycles.
5. Contact Us
If you have any questions regarding our Refund and Cancellation Policy, please contact us at:
Skone Enterprises
Phone: 9354012300
Email: sanjeevkanand1@gmail.com